Product Support

Please contact us at support@koolabuck.com or call (814) 849-9695 for any questions related to your order or products.  

Payment & Orders

For your convenience, you can order online anytime. Please contact us at support@koolabuck.com or call us at (814) 849-9695 if you have any questions related to products or placing an order.

We accept all major credit cards including Visa, Master Card, Discover and American Express. We also accept PayPal.

Registered Koola Buck users can view order history under “Account” if the order was placed while logged into their account. To view your order history, log in to your account and select “Orders.” If an order was placed online while using guest checkout, please contact us at support@koolabuck.com for more information.

Shipping & Returns

We normally ship orders within 24-48 hours. Shipping transit can take 2-8 business days depending on distance and shipping method.

Your satisfaction is important to Koola Buck. If there is an error while fulfilling your order, please contact us immediately and we will do everything possible to correct the situation. If you are unhappy with your purchase, you may return for a refund (shipping costs are non refundable) within 30 days of your original purchase date. All returns are subject to a 10% restocking fee (based on the original purchase price). To begin processing please call (814) 849-9695 or email us at support@koolabuck.com for return instructions.

All returns must be sent to the following address with a copy of your purchase receipt.

Koola Buck
Attn: Returns
494 Service Center Rd.
Brookville, PA 15825

Orders placed on our website only ship within the United States. For shipping outside the United States please call (814) 849-9695 or email support@koolabuck.com