(814) 849-9695
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FREQUENTLY ASKED QUESTIONS

Product Support

Please contact us or call (814) 849-9695 for any questions related to your order or products. You can also email support@koolabuck.com.

Payment & Orders

For your convenience, you can order online anytime. Call us at (814) 849-9695 if you have any questions related to products or placing an order. You can also email support@koolabuck.com.

We accept all major credit cards including Visa, Master Card, Discover and American Express. We also accept PayPal.

Registered Koola Buck users can view order history under “Account” if the order was placed while logged into their account. To view your order history, log in to your account and select “Orders.” We are unable to display orders that were placed online with using guest checkout.

Shipping & Returns

We normally ship orders within 24-48 hours. Shipping transit can take 2-8 business days depending on distance and shipping method.

Your satisfaction is important to Koola Buck. If there is an error while fulfilling your order, please contact us immediately and we will do everything possible to correct the situation. If you are unhappy with your purchase, you may return for a full refund (less shipping costs) within 30 days of your original purchase date. All returns are subject to a 10% restocking fee (based on the original purchase price). To begin processing please call (814) 849-9695 for return instructions.

All returns must be sent to the following address with a copy of your purchase receipt.

Koola Buck
Attn: Returns
494 Service Center Rd.
Brookville, PA 15825

Orders placed on our website only ship within the United States. For shipping outside the United States please call (814) 849-9695 or email support@koolabuck.com